► Question: Is it secure to make a purchase on your web site?
★ Answer: At Hollywood Brushes web site security is our main priority. Our web security is reviewed on a monthly basis, and we have also installed and run a 128 bit encryption SSL program. Making purchases on our web site is as safe and secure as possible.

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► Question: What payments you accept?
★ Answer: We accept American Express, Visa, MasterCard and Paypal as payment for any purchases made on our site.

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► Question: How long does it take to receive my order?
★ Answer: Orders place on our website before 5PM PST will be processed immediately, and shipped the following business day. We will contact you via e-mail to let you know that your order has shipped, and to provide you with a shipping tracking number. Please allow 2-5 business days for delivery.

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►  Question: Do you provide tracking information for my order?
★ Answer: Yes, we provide tracking information for your order. As soon as we ship your order we will contact you via e-mail with a shipping tracking number.

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►  Question: What kind of warranty you offer?
★ Answer: Each one of our products is inspected before it is shipped, but on rare occasions a product may be defective or become damaged during shipping. Any product that is defective or damaged may be returned within 14 days of delivery for a same item replacement.

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► Question: Do you offer money back guarantee?
★ Answer: At Hollywood Brushes we pride ourself on total customer satisfaction, and we offer a money back guarantee on all of our products. If for any reason you are not satisfied with the products you ordered please contact us for a refund.

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► Question: Can I place order on the phone?
★ Answer: We would be happy to assist you with your order over the phone. Please give us a call at (800) 975-6495 . Our sales team is available Monday through Friday, from 9am - 5pm PST.

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►  Question: What are these brushes made from?
★ Answer: Our brushes made from 100% natural hair, which is highly recommended by top make-up artists for the best make-up application.

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► Question: How to choose makeup brushes?
★ Answer: Please see our topic "How to Choose a Brush"